Refund policy

Returns & Refunds

Eligibility

Pawsvia accepts claims for items that arrive defective, damaged or incorrect. Returns due to change of mind, size preference or accidental purchases are not accepted, so please check each product's measurements before ordering.

How to make a claim

Contact us through our contact page within 48 hours of delivery with your order number and clear photos of the item and its packaging. Claims without photos or reported after 48 hours may not be eligible.

Resolution

Once your claim is approved we'll send a replacement or issue a refund to your original payment method. In most cases you won't need to send the item back. If a return is required, we'll email you the return instructions; items sent back without our approval can't be accepted.

Hygiene and safety

For hygiene reasons, items that have been used by a pet (for example toys, grooming tools, bowls or beds) can only be claimed if they are defective, damaged or incorrect.

Non-returnable items

Gift cards
Clearance or sale items (unless defective, damaged or incorrect)
Personalized or custom products

Cancellations

Orders can be canceled for a full refund only before processing begins, usually within a few hours of purchase. Once an order is processing or has shipped, it can't be canceled.

Refunds

Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take a few extra days. Partial refunds may apply if an item is returned incomplete or with signs of use.

Shipping address

Please double-check your shipping address at checkout. Pawsvia is not responsible for orders shipped to an address entered incorrectly; contact us right away if you spot a mistake.